Journey Healthcare Ltd. will thoroughly understand the health conditions of the elderly or patients, analyze their care needs, and recommend appropriate professionals and service hours to clients. We will make every effort to accommodate special needs to meet the living and care needs of patients.

To engage our team, you can either call 9253-8548 to contact us or fill out the application form on the journey healthcare Ltd. website. After the case manager understands the client's needs, the physical condition of the elderly or patient, the time of home visits, and personal information, further analysis will be conducted, and suitable professionals will be matched as soon as possible. Once both parties agree and confirm the arrangements, the procedure is considered complete.

Our professional team offers flexible service hours. Clients can adjust arrangements according to their needs, the actual situation of the elderly or patients. If there is a need to change service hours, please notify the dedicated case manager 24 hours in advance for processing. If the notice period is less than 24 hours, administrative fees will be charged proportionally.

The primary responsibility of Shanyu's nursing team is to take care of the basic personal hygiene of the elderly/patients and provide nursing services. Normally, household chores are not included in the scope of services. Clients can separately hire a domestic assistant to handle household matters.

The charges for one-time nursing procedures are determined based on the required nursing procedures. Please contact 9253-8548 for details.

If the team members cannot reach the service location on time, we will immediately notify the client, continuously track the location of the professionals, and ensure that the service hours meet the scheduled requirements (e.g., make up hours).

If the team members cannot reach the service location due to unforeseen circumstances, we will promptly inform the client. If possible, alternative personnel will be provided to the client as soon as possible. Once both parties agree and confirm the arrangements, the procedure is considered complete.

In adverse weather conditions (typhoon signal no. 8 or above, or black rainstorm warning), additional transportation fees will be charged when professionals go to or leave the service location. The wages of professionals will also be adjusted during adverse weather conditions, as specified in the contract.

Our team provides a 24-hour emergency matching service. Immediate matching for clients in need will be conducted, and if corresponding personnel are available for immediate dispatch, We will promptly confirm with the client. Once both parties agree and confirm the arrangements, the procedure is considered complete. A fee for emergency administrative services will be charged for a successful emergency service match.